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this morning we wont be taking the phones off service at the usual 830 time. the office manager is going to talk to us about resolving conflict in the workplace. great. just great. we had two employees who were all upset and in tears yesterday, both for entirely different situations. there are ten of us, all female, all between the ages of 40 and 60. it was the two who have been there the longest, one twenty years and one nineteen years, who were so up in arms. and it usually is. they are both the kind you have to walk on eggshells around, or they get their feelings hurt. but neither of them is careful for anyone elses feelings. not that i dont like both of them. i like everyone i work with. it just kind of surprises me the lack of professionalism and maturity i see at work. its so often ‘all about me’. we have four doctors in this office, all who are of the utmost professionalism. its not that they are without conflict, because they have to hammer out their own scheduling differences too. that was what one of the outbursts was about yesterday – which IV nurse was going to work labor day weekend. i cant imagine what would happen if the doctors acted like that. the other outburst im not really sure about. the nurse involved had just come back from a few days off. her friend and coworker had given her a heads up about a fussy patient who was on the phone, or on voicemail, or something, and she just flew into a tizzy about having just her brother – who, incidentally passed away several months ago. the friend-coworker finally had enough of walking on eggshells, and told her she wasnt going to apologize for delivering messages anymore. i was proud of her for that. i told her she wasnt responsible for anyone elses emotional well being. we do what we can to be respectful and courteous, but we cant go around trying to protect every one from any little thing that might set them off. everyone is responsible for their own reactions and responses. we are theoretically adults. yeah right.

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